Contents

Payouts

Warning
The following content assumes you have obtained the necessary PCI certification to process and submit sensitive cardholder data in the request to our Webservices API.

If you are unsure, please contact our Support Team for assistance.

 

Payouts are similar to standard refunds, except they can be performed independently of other transactions. The benefits of performing payouts include:

Info
Payouts are also known as Credit Fund Transfers (CFT) or Original Credit Transfers (OCT).
Info
Payouts processed with Visa Direct are processed online, with the customer’s account typically being credited within 30 minutes.

 

Please contact your account manager to check if you are eligible to enable Visa Direct on your account.

 

Requirements

You will need to have a CFT Merchant Number associated with your Trust Payments account. If you are unsure if your merchant number supports this, we recommend contacting your bank for clarification. Additionally, please ensure you are following any guidelines outlined by your bank before proceeding.

 

Payout request

Using parent transaction

The following is an example of such a request:

Warning
Ensure the submitted accounttypedescription is “CFT”, otherwise a regular REFUND will be processed instead of a payout.

#!/usr/bin/python
import securetrading
  
stconfig = securetrading.Config()
stconfig.username = "[email protected]"
stconfig.password = "Password1^"
st = securetrading.Api(stconfig)
  
payout= {
  "requesttypedescriptions": ["REFUND"],
  "sitereference": "test_site12345",
  "accounttypedescription": "CFT",
  "parenttransactionreference": "1-2-345678"
}
  
strequest = securetrading.Request()
strequest.update(payout)
stresponse = st.process(strequest) #stresponse contains the transaction response
<?php

if (!($autoload = realpath(__DIR__ . '/../../../autoload.php')) && !($autoload = realpath(__DIR__ . '/../vendor/autoload.php'))) {
  throw new Exception('Composer autoloader file could not be found.');
}
require_once($autoload);

$configData = array(
  'username' => '[email protected]',
  'password' => 'Password1^',
);

$requestData = array(
'requesttypedescriptions' => array('REFUND'),
'sitereference' => 'test_site12345',
'accounttypedescription' => 'CFT',
'parenttransactionreference' => '1-2-345678'
);

$api = \Securetrading\api($configData);
$response = $api->process($requestData);
var_dump($response->toArray());

?>
curl --user [email protected]:Password1^ <DOMAIN>/json/ -H "Content-type: application/json" -H "Accept: application/json" -X POST -d '{
"alias": "[email protected]",
"version": "1.00",
"request": [{
  "requesttypedescriptions": ["REFUND"],
  "sitereference": "test_site12345",
  "accounttypedescription": "CFT",
  "parenttransactionreference": "1-2-345678"
}]}'
{"alias":"[email protected]","version":"1.00","request":[{"requesttypedescriptions":["REFUND"],"sitereference":"test_site12345","accounttypedescription":"CFT","parenttransactionreference":"1-2-345678"}]}
<requestblock version="3.67">
  <alias>[email protected]</alias>
  <request type="REFUND">
    <operation>
      <sitereference>test_site12345</sitereference>
      <accounttypedescription>CFT</accounttypedescription>
      <parenttransactionreference>1-2-345678</parenttransactionreference>
    </operation>
  </request>
</requestblock>

Replace <DOMAIN> with a supported domain. Click here for a full list.

 

Without parent

As an alternative to the above, you can also submit a payout request without reference to a parent transaction. In this scenario, you will instead need to submit the customer’s payment details in the payout request. Please see the following example:


#!/usr/bin/python
import securetrading
  
stconfig = securetrading.Config()
stconfig.username = "[email protected]"
stconfig.password = "Password1^"
st = securetrading.Api(stconfig)
  
payout= {
        "requesttypedescriptions": ["REFUND"],
        "sitereference": "test_site12345",
        "accounttypedescription": "CFT",
        "baseamount": "1050",
        "currencyiso3a": "GBP",
        "pan": "4111111111111111",
        "expirydate": "12/2020",
        "securitycode": "123"
}
  
strequest = securetrading.Request()
strequest.update(payout)
stresponse = st.process(strequest) #stresponse contains the transaction response
<?php
if (!($autoload = realpath(__DIR__ . '/../../../autoload.php')) && !($autoload = realpath(__DIR__ . '/../vendor/autoload.php'))) {
  throw new Exception('Composer autoloader file could not be found.');
}
require_once($autoload);

$configData = array(
'username' => '[email protected]',
'password' => 'Password1^',
);

$requestData = array(
'requesttypedescriptions' => array('REFUND'),
'sitereference' => 'test_site12345',
'accounttypedescription' => 'CFT',
'baseamount' => '1050',
'currencyiso3a' => 'GBP',
'pan' => '4111111111111111',
'expirydate' => '12/2020',
'securitycode' => '123'
);

$api = \Securetrading\api($configData);
$response = $api->process($requestData);
var_dump($response->toArray());

?>
curl --user [email protected]:Password1^ <DOMAIN>/json/ -H "Content-type: application/json" -H "Accept: application/json" -X POST -d '{
"alias": "[email protected]",
"version": "1.00",
"request": [{
  "requesttypedescriptions": ["REFUND"],
  "sitereference": "test_site12345",
  "accounttypedescription": "CFT",
  "baseamount": "1050",
  "currencyiso3a": "GBP",
  "pan": "4111111111111111",
  "expirydate": "12/2020",
  "securitycode": "123"
}]}'
{"alias":"[email protected]","version":"1.00","request":[{"requesttypedescriptions":["REFUND"],"sitereference":"test_site12345","accounttypedescription":"CFT","baseamount":"1050","currencyiso3a":"GBP","pan":"4111111111111111","expirydate":"12\/2020","securitycode":"123"}]}
<requestblock version="3.67">
  <alias>[email protected]</alias>
  <request type="REFUND">
    <billing>
      <payment>
        <expirydate>12/2020</expirydate>
        <pan>4111111111111111</pan>
        <securitycode>123</securitycode>
      </payment>
      <amount currencycode="GBP">1050</amount>
    </billing>
    <operation>
      <sitereference>test_site12345</sitereference>
      <accounttypedescription>CFT</accounttypedescription>
    </operation>
  </request>
</requestblock>

Replace <DOMAIN> with a supported domain. Click here for a full list.

 

Field specification

Info
When reading the following specification, please ensure that you reference the relevant code examples for your chosen language.

 

Field Format Description
accounttypedescription
XPath: /operation/accounttypedescription
Alpha (20) Must be “CFT”.
baseamount
XPath: /billing/amount
Numeric (13) The refund amount in base units, with no commas or decimal points. e.g. £10.99 would be submitted as “1099” but ¥246 would be submitted as “246”.

(Max length of amount may vary depending on your acquiring bank – Contact your bank for further info)

currencyiso3a
XPath: /billing/amount/@currencycode
Alpha (3) The currency that the transaction will be processed in.

Click here for a full list of available currencies.

expirydate
XPath: /billing/payment/expirydate
Date MM/YYYY If you would like to process a refund with an updated expiry date, the new value is submitted in this field.
orderreference
XPath: /merchant/orderreference
Alphanumeric including
symbols (255)
Your unique order reference that can be stored on Trust Payments’s system.

If this is not submitted, it is inherited from the parent AUTH request, provided a parenttransactionreference has been included.

pan
XPath: /billing/payment/pan
Numeric (12-19) This is the long number printed on the front of the customer’s card.

We return a masked version of this PAN in the response, in the field maskedpan. e.g. “411111######1111”

parenttransactionreference
XPath: /operation/parenttransactionreference
Alphanumeric
& hyphens (25)
You can submit the transaction reference of the AUTH request that you would like to refund.
requesttypedescriptions
XPath: /@type
Alphanumeric
& hyphens (25)
The request type required is “REFUND”.
securitycode
XPath: /security/securitycode
Numeric (3-4) This is the three digit security code printed on the back of the card.

(For AMEX cards, this is a 4 digit code found on the front of the card)

We strongly recommend submitting this value for the processing of security code checks.

Additionally, some banks may decline the payment if the security code is not present.

sitereference
XPath: /operation/sitereference
Alphanumeric
& underscore (50)
A unique reference that identifies your account. You receive this when you first sign up with us.

 

Payout response

The response returned has the same structure as a standard REFUND, except that the accounttypedescription returned is “CFT”:


{
  u 'requestreference': u 'Agv3epv31',
    u 'version': u '1.00',
    u 'response': [{
      u 'transactionstartedtimestamp': u '2016-12-07 15:44:33',
        u 'parenttransactionreference': u '1-2-345678',
        u 'livestatus': u '0',
        u 'issuer': u 'SecureTrading Test Issuer1',
        u 'dccenabled': u '0',
        u 'settleduedate': u '2016-12-07',
        u 'errorcode': u '0',
        u 'orderreference': u 'My_Order_123',
        u 'tid': u '27880001',
        u 'merchantnumber': u '00000000',
        u 'merchantcountryiso2a': u 'GB',
        u 'transactionreference': u '1-2-345679',
        u 'merchantname': u 'Test Merchant',
        u 'paymenttypedescription': u 'VISA',
        u 'baseamount': u '1050',
        u 'accounttypedescription': u 'CFT',
        u 'acquirerresponsecode': u '00',
        u 'requesttypedescription': u 'REFUND',
        u 'securityresponsesecuritycode': u '0',
        u 'currencyiso3a': u 'GBP',
        u 'authcode': u 'TEST REFUND ACCEPTED',
        u 'errormessage': u 'Ok',
        u 'operatorname': u '[email protected]',
        u 'securityresponsepostcode': u '0',
        u 'maskedpan': u '411111######1111',
        u 'securityresponseaddress': u '0',
        u 'issuercountryiso2a': u 'US',
        u 'settlestatus': u '0'
    }]
}
array(3) {
  ["requestreference"] => string(9) "A19beknpr"
  ["version"] => string(4) "1.00"
  ["response"] => array(1) {
    [0] => array(28) {
      ["transactionstartedtimestamp"] => string(19) "2016-12-09 10:21:13"
      ["parenttransactionreference"] => string(10) "1-2-345678"
      ["livestatus"] => string(1) "0"
      ["issuer"] => string(26) "SecureTrading Test Issuer1"
      ["dccenabled"] => string(1) "0"
      ["settleduedate"] => string(10) "2016-12-09"
      ["errorcode"] => string(1) "0"
      ["orderreference"] => string(12) "My_Order_123"
      ["tid"] => string(8) "27880001"
      ["merchantnumber"] => string(8) "00000000"
      ["securityresponsepostcode"] => string(1) "0"
      ["transactionreference"] => string(10) "1-2-345679"
      ["merchantname"] => string(13) "Test Merchant"
      ["paymenttypedescription"] => string(4) "VISA"
      ["baseamount"] => string(4) "1050"
      ["accounttypedescription"] => string(3) "CFT"
      ["acquirerresponsecode"] => string(2) "00"
      ["requesttypedescription"] => string(6) "REFUND"
      ["securityresponsesecuritycode"] => string(1) "0"
      ["currencyiso3a"] => string(3) "GBP"
      ["authcode"] => string(20) "TEST REFUND ACCEPTED"
      ["errormessage"] => string(2) "Ok"
      ["operatorname"] => string(23) "[email protected]"
      ["merchantcountryiso2a"] => string(2) "GB"
      ["maskedpan"] => string(16) "411111######1111"
      ["securityresponseaddress"] => string(1) "0"
      ["issuercountryiso2a"] => string(2) "US"
      ["settlestatus"] => string(1) "0"
    }
  }
}
{"requestreference":"W23-qc7t4h8a","version":"1.00","response":[{"transactionstartedtimestamp":"2016-12-07 15:50:37","parenttransactionreference":"1-2-345678","livestatus":"0","issuer":"SecureTrading Test Issuer1","dccenabled":"0","settleduedate":"2016-12-07","errorcode":"0","baseamount":"1050","tid":"27880001","merchantnumber":"00000000","merchantcountryiso2a":"GB","transactionreference":"1-2-345679","merchantname":"Test Merchant","paymenttypedescription":"VISA","orderreference":"My_Order_123","accounttypedescription":"CFT","acquirerresponsecode":"00","requesttypedescription":"REFUND","securityresponsesecuritycode":"0","currencyiso3a":"GBP","authcode":"TEST REFUND ACCEPTED","errormessage":"Ok","operatorname":"[email protected]","securityresponsepostcode":"0","maskedpan":"411111######1111","securityresponseaddress":"0","issuercountryiso2a":"US","settlestatus":"0"}],"secrand":"0V2j6j0kl2R1UU"}
<?xml version='1.0' encoding='utf-8'?>
<responseblock version="3.67">
  <requestreference>X1u3u92dg</requestreference>
  <response type="REFUND">
    <merchant>
      <tid>27880001</tid>
      <merchantnumber>00000000</merchantnumber>
      <merchantcountryiso2a>GB</merchantcountryiso2a>
      <merchantname>Test Merchant</merchantname>
      <orderreference>My_Order_123</orderreference>
      <operatorname>[email protected]</operatorname>
    </merchant>
    <transactionreference>1-2-345679</transactionreference>
    <billing>
      <amount currencycode="GBP">1050</amount>
      <payment type="VISA">
        <pan>411111######1111</pan>
        <issuercountry>US</issuercountry>
        <issuer>SecureTrading Test Issuer1</issuer>
      </payment>
      <dcc enabled="0"/>
    </billing>
    <timestamp>2019-12-17 11:16:05</timestamp>
    <error>
      <message>Ok</message>
      <code>0</code>
    </error>
    <acquirerresponsecode>00</acquirerresponsecode>
    <live>0</live>
    <authcode>TEST REFUND ACCEPTED</authcode>
    <operation>
      <parenttransactionreference>1-2-345678</parenttransactionreference>
      <accounttypedescription>CFT</accounttypedescription>
    </operation>
    <settlement>
      <settleduedate>2019-12-17</settleduedate>
      <settlestatus>0</settlestatus>
    </settlement>
    <security>
      <address>0</address>
      <postcode>0</postcode>
      <securitycode>0</securitycode>
    </security>
  </response>
  <secrand>V1utOQ5A</secrand>
</responseblock>

 

Refunds

Warning
The following content assumes you have obtained the necessary PCI certification to process and submit sensitive cardholder data in the request to our Webservices API.

If you are unsure, please contact our Support Team for assistance.

 

After processing a payment, it is possible to pay the customer back by submitting a REFUND request. This page will walk you through the process.

 

Process overview

  1. Merchant submits REFUND request.
  2. Trust Payments validates the request and contacts the bank.
  3. Trust Payments processes the refund with the relevant acquirer.
  4. Trust Payments receives results of the request and passes this back to the merchant.
  5. Merchant receives and interprets this response.

 

Requirements

 

REFUND request

Full refund

The following example REFUND request performs a full refund on the specified AUTH:


#!/usr/bin/python
import securetrading
  
stconfig = securetrading.Config()
stconfig.username = "[email protected]"
stconfig.password = "Password1^"
st = securetrading.Api(stconfig)
  
refund= {
  "requesttypedescriptions": ["REFUND"],
  "sitereference": "test_site12345",
  "parenttransactionreference": "1-2-345678"
}
  
strequest = securetrading.Request()
strequest.update(refund)
stresponse = st.process(strequest) #stresponse contains the transaction response
<?php

if (!($autoload = realpath(__DIR__ . '/../../../autoload.php')) && !($autoload = realpath(__DIR__ . '/../vendor/autoload.php'))) {
  throw new Exception('Composer autoloader file could not be found.');
}
require_once($autoload);

$configData = array(
  'username' => '[email protected]',
  'password' => 'Password1^',
);

$requestData = array(
  'requesttypedescriptions' => array('REFUND'),
  'sitereference' => 'test_site12345',
  'parenttransactionreference' => '1-2-345678'
);

$api = \Securetrading\api($configData);
$response = $api->process($requestData);
var_dump($response->toArray());

?>
curl --user [email protected]:Password1^ <DOMAIN>/json/ -H "Content-type: application/json" -H "Accept: application/json" -X POST -d '{
"alias": "[email protected]",
"version": "1.00",
"request": [{
  "requesttypedescriptions": ["REFUND"],
  "sitereference": "test_site12345",
  "parenttransactionreference": "1-2-345678"
}]}'
{"alias":"[email protected]","version":"1.00","request":[{"requesttypedescriptions":["REFUND"],"sitereference":"test_site12345","parenttransactionreference":"1-2-345678"}]}
<requestblock version="3.67">
  <alias>[email protected]</alias>
  <request type="REFUND">
    <operation>
      <sitereference>test_site12345</sitereference>
      <parenttransactionreference>1-2-345678</parenttransactionreference>
    </operation>
  </request>
</requestblock>

Replace <DOMAIN> with a supported domain. Click here for a full list.

 

Full refund with updated expiry date

The following example REFUND request performs a full refund on the specified AUTH, using a new card expiry date. The new expiry date is submitted in the expirydate field.


#!/usr/bin/python
import securetrading
  
stconfig = securetrading.Config()
stconfig.username = "[email protected]"
stconfig.password = "Password1^"
st = securetrading.Api(stconfig)
  
refund= {
  "requesttypedescriptions": ["REFUND"],
  "sitereference": "test_site12345",
  "parenttransactionreference": "1-2-345678",
  "expirydate": "05/2025"
}
  
strequest = securetrading.Request()
strequest.update(refund)
stresponse = st.process(strequest) #stresponse contains the transaction response
<?php

if (!($autoload = realpath(__DIR__ . '/../../../autoload.php')) && !($autoload = realpath(__DIR__ . '/../vendor/autoload.php'))) {
  throw new Exception('Composer autoloader file could not be found.');
}
require_once($autoload);

$configData = array(
'username' => '[email protected]',
'password' => 'Password1^',
);

$requestData = array(
'requesttypedescriptions' => array('REFUND'),
'sitereference' => 'test_site12345',
'parenttransactionreference' => '1-2-345678',
'expirydate' => '05/2025'
);

$api = \Securetrading\api($configData);
$response = $api->process($requestData);
var_dump($response->toArray());

?>
curl --user [email protected]:Password1^ <DOMAIN>/json/ -H "Content-type: application/json" -H "Accept: application/json" -X POST -d ' {
"alias": "[email protected]",
"version": "1.00",
"request": [{
  "requesttypedescriptions": ["REFUND"],
  "sitereference": "test_site12345",
  "parenttransactionreference": "1-2-345678",
  "expirydate": "05/2025"
}]}'
{"alias":"[email protected]","version":"1.00","request":[{"requesttypedescriptions":["REFUND"],"sitereference":"test_site12345","parenttransactionreference":"1-2-345678","expirydate":"05\/2025"}]}
<requestblock version="3.67">
  <alias>[email protected]</alias>
  <request type="REFUND">
    <billing>
      <payment>
        <expirydate>05/2025</expirydate>
      </payment>
    </billing>
    <operation>
      <sitereference>test_site12345</sitereference>
      <parenttransactionreference>1-2-345678</parenttransactionreference>
    </operation>
  </request>
</requestblock>

Replace <DOMAIN> with a supported domain. Click here for a full list.

 

Partial refund

The following example REFUND request performs a partial refund on the specified AUTH. You can specify the amount to be refunded in the baseamount field.


#!/usr/bin/python
import securetrading
  
stconfig = securetrading.Config()
stconfig.username = "[email protected]"
stconfig.password = "Password1^"
st = securetrading.Api(stconfig)
  
refund= {
  "requesttypedescriptions": ["REFUND"],
   "sitereference": "test_site12345",
   "parenttransactionreference": "1-2-345678",
   "baseamount": "2001"
}
  
strequest = securetrading.Request()
strequest.update(refund)
stresponse = st.process(strequest) #stresponse contains the transaction response
<?php

if (!($autoload = realpath(__DIR__ . '/../../../autoload.php')) && !($autoload = realpath(__DIR__ . '/../vendor/autoload.php'))) {
  throw new Exception('Composer autoloader file could not be found.');
}
require_once($autoload);

$configData = array(
'username' => '[email protected]',
'password' => 'Password1^',
);

$requestData = array(
'requesttypedescriptions' => array('REFUND'),
'sitereference' => 'test_site12345',
'parenttransactionreference' => '1-2-345678',
'baseamount' => '2001'
);

$api = \Securetrading\api($configData);
$response = $api->process($requestData);
var_dump($response->toArray());

?>
curl --user [email protected]:Password1^ <DOMAIN>/json/ -H "Content-type: application/json" -H "Accept: application/json" -X POST -d '{"alias": "[email protected]",
"version": "2001",
"request": [{
  "requesttypedescriptions": ["REFUND"],
  "sitereference": "test_site12345",
  "parenttransactionreference": "1-2-345678",
  "baseamount": "200"
}]}'
{"alias":"[email protected]","version":"2001","request":[{"requesttypedescriptions":["REFUND"],"sitereference":"test_site12345","parenttransactionreference":"1-2-345678","baseamount":"200"}]}
<requestblock version="3.67">
  <alias>[email protected]</alias>
  <request type="REFUND">
    <billing>
      <amount>200</amount>
    </billing>
    <operation>
      <sitereference>test_site12345</sitereference>
      <parenttransactionreference>1-2-345678</parenttransactionreference>
    </operation>
  </request>
</requestblock>

Replace <DOMAIN> with a supported domain. Click here for a full list.

 

Field specification

Info
When reading the following specification, please ensure that you reference the relevant code examples for your chosen language.

 

Field Format Description
baseamount
XPath: /billing/amount
Numeric (13) The refund amount in base units, with no commas or decimal points. e.g. £10.99 would be submitted as “1099” but ¥246 would be submitted as “246”.

This amount cannot be greater than the final amount settled into your bank account.

You can opt to perform a partial refund by submitting a lower amount here.

If this field is not present, the full amount of the transaction will be refunded. (Max length of amount may vary depending on your acquiring bank – Contact your bank for further info)

chargedescription
XPath: /merchant/chargedescription
Alphanumeric including
symbols (25)
This is a description of the payment that appears on the customer’s bank statement.

Only supported by certain acquiring banks.

Specification of this field will depend on your acquiring bank. For further information, please contact our Support Team.

Valid characters:

  • Uppercase/lowercase A-Z
  • Numbers 0-9
  • Spaces
  • Punctuation: + – _ . @ ( )
expirydate
XPath: /billing/payment/expirydate
Date MM/YYYY If you would like to process a refund with an updated expiry date, the new value is submitted in this field.
orderreference
XPath: /merchant/orderreference
Alphanumeric including
symbols (255)
Your unique order reference that can be stored on the Trust Payments system.

If this is not submitted, it is inherited from the parent AUTH request.

parenttransactionreference
XPath: /operation/parenttransactionreference
Alphanumeric
& hyphens (25)
This field must contain the transaction reference of the AUTH request that you would like to refund.
requesttypedescriptions
XPath: /@type
Alpha (20) The request type required is “REFUND”.
sitereference
XPath: /operation/sitereference
Alphanumeric
& underscore (50)
A unique reference that identifies your account. You receive this when you first sign up with us.

The site reference submitted in the REFUND request must be the same as the site reference used to process the parent AUTH request.

 

REFUND response


{
  u 'requestreference': u 'Ak70u1ujh',
    u 'version': u '1.00',
    u 'response': [{
      u 'transactionstartedtimestamp': u '2016-12-07 15:14:00',
        u 'parenttransactionreference': u '1-2-345678',
        u 'livestatus': u '0',
        u 'issuer': u 'SecureTrading Test Issuer1',
        u 'dccenabled': u '0',
        u 'settleduedate': u '2016-12-07',
        u 'errorcode': u '0',
        u 'orderreference': u 'My_Order_123',
        u 'tid': u '27882788',
        u 'merchantnumber': u '00000000',
        u 'merchantcountryiso2a': u 'GB',
        u 'transactionreference': u '1-2-345679',
        u 'merchantname': u 'Test Merchant',
        u 'paymenttypedescription': u 'VISA',
        u 'baseamount': u '2001',
        u 'accounttypedescription': u 'ECOM',
        u 'acquirerresponsecode': u '00',
        u 'requesttypedescription': u 'REFUND',
        u 'securityresponsesecuritycode': u '0',
        u 'currencyiso3a': u 'GBP',
        u 'authcode': u 'TEST REFUND ACCEPTED',
        u 'errormessage': u 'Ok',
        u 'securityresponsepostcode': u '0',
        u 'maskedpan': u '411111######1111',
        u 'securityresponseaddress': u '0',
        u 'issuercountryiso2a': u 'US',
        u 'operatorname': u '[email protected]',
        u 'settlestatus': u '0'
    }]
}
array(3) {
  ["requestreference"] => string(9) "Acdefhwxy"
  ["version"] => string(4) "1.00"
  ["response"] => array(1) {
    [0] => array(28) {
      ["transactionstartedtimestamp"] => string(19) "2016-12-09 10:06:13"
      ["parenttransactionreference"] => string(10) "1-2-345678"
      ["livestatus"] => string(1) "0"
      ["issuer"] => string(26) "SecureTrading Test Issuer1"
      ["dccenabled"] => string(1) "0"
      ["settleduedate"] => string(10) "2016-12-09"
      ["errorcode"] => string(1) "0"
      ["orderreference"] => string(12) "My_Order_123"
      ["tid"] => string(8) "27882788"
      ["merchantnumber"] => string(8) "00000000"
      ["securityresponsepostcode"] => string(1) "0"
      ["transactionreference"] => string(10) "1-2-345679"
      ["merchantname"] => string(13) "Test Merchant"
      ["paymenttypedescription"] => string(4) "VISA"
      ["baseamount"] => string(4) "2001"
      ["accounttypedescription"] => string(4) "ECOM"
      ["acquirerresponsecode"] => string(2) "00"
      ["requesttypedescription"] => string(6) "REFUND"
      ["securityresponsesecuritycode"] => string(1) "0"
      ["currencyiso3a"] => string(3) "GBP"
      ["authcode"] => string(20) "TEST REFUND ACCEPTED"
      ["errormessage"] => string(2) "Ok"
      ["merchantcountryiso2a"] => string(2) "GB"
      ["maskedpan"] => string(16) "411111######1111"
      ["securityresponseaddress"] => string(1) "0"
      ["issuercountryiso2a"] => string(2) "US"
      ["operatorname"] => string(23) "[email protected]"
      ["settlestatus"] => string(1) "0"
    }
  }
}
{"requestreference":"W23-22rd4301","version":"1.00","response":[{"transactionstartedtimestamp":"2016-12-07 15:31:48","parenttransactionreference":"1-2-345678","livestatus":"0","issuer":"SecureTrading Test Issuer1","dccenabled":"0","settleduedate":"2016-12-07","errorcode":"0","baseamount":"2001","tid":"27882788","merchantnumber":"00000000","merchantcountryiso2a":"GB","transactionreference":"1-2-345679","merchantname":"Test Merchant","paymenttypedescription":"VISA","orderreference":"My_Order_123","accounttypedescription":"ECOM","acquirerresponsecode":"00","requesttypedescription":"REFUND","securityresponsesecuritycode":"0","currencyiso3a":"GBP","authcode":"TEST REFUND ACCEPTED","errormessage":"Ok","securityresponsepostcode":"0","maskedpan":"411111######1111","securityresponseaddress":"0","issuercountryiso2a":"US","operatorname":"[email protected]","settlestatus":"0"}],"secrand":"SNQVg"}
<responseblock version="3.67">
  <requestreference>Xk3mvyk5v</requestreference>
  <response type="REFUND">
    <merchant>
      <merchantname>Test Merchant</merchantname>
      <orderreference>My_Order_123</orderreference>
      <tid>27882788</tid>
      <merchantnumber>00000000</merchantnumber>
      <merchantcountryiso2a>GB</merchantcountryiso2a>
      <operatorname>[email protected]</operatorname>
    </merchant>
    <transactionreference>1-2-345679</transactionreference>
    <billing>
      <amount currencycode="GBP">2001</amount>
      <payment type="VISA">
        <issuer>SecureTrading Test Issuer1</issuer>
        <issuercountry>US</issuercountry>
        <pan>411111######1111</pan>
      </payment>
      <dcc enabled="0"/>
    </billing>
    <authcode>TEST REFUND ACCEPTED</authcode>
    <live>0</live>
    <error>
      <message>Ok</message>
      <code>0</code>
    </error>
    <timestamp>2012-10-08 12:46:11</timestamp>
    <acquirerresponsecode>00</acquirerresponsecode>
    <security>
      <address>0</address>
      <postcode>0</postcode>
      <securitycode>0</securitycode>
    </security>
    <settlement>
      <settleduedate>2012-10-08</settleduedate>
      <settlestatus>0</settlestatus>
    </settlement>
    <operation>
      <parenttransactionreference>1-2-345678</parenttransactionreference>
      <accounttypedescription>ECOM</accounttypedescription>
    </operation>
  </response>
  <secrand>f</secrand>
</responseblock>

The specification of the REFUND response is the same as the standard AUTH response, except the requesttypedescription field has value “REFUND”. You will need to check the fields returned are correct. In particular, ensure the errorcode is “0” (indicating the request was processed successfully) and that the settlestatus is NOT “2” or “3” (indicating funds will not settle).

 


 

Additional resources

Chargebacks

A chargeback is the return of funds to a customer, on request of their bank, in order to resolve a disputed payment.

Info
Any queries about implementing or processing chargeback transactions on your account should be directed to your acquiring bank. We only provide reporting on chargebacks for certain acquiring banks. Please contact our Support team for further information.

Chargebacks can only occur after the Settlement of funds has taken place. Each chargeback transaction has a parenttransactionreference field that contains a reference to the original transaction.

Listed below are three common scenarios that may result in a chargeback:

 

Process overview

1
The customer disputes a settled transaction by contacting their bank.
2
The customer’s bank authorises a chargeback and informs your acquiring bank of the situation. The disputed funds are returned to the customer.
3
We receive details of a chargeback against a settled transaction and generate a CHARGEBACK transaction in our system, which is linked to the original AUTH. (We perform checks for chargebacks on a daily basis).

 

The request type of the transaction generated will be “CHARGEBACK”.
Each chargeback is represented on our records as an independent transaction with a unique transaction reference.
Chargebacks are shown with a settlestatus of 100 (“settled”).

 

Please be aware of the following

  • The value of the parenttransactionreference field in a chargeback always refers to the original authorisation processed. The value of the settlestatus for this AUTH remains at 100.
  • In some cases, a single payment may be subject to multiple CHARGEBACK requests. For further information, please contact your acquiring bank.
  • Notifications of chargebacks are optional and you must contact our Support team to activate this functionality on your account.

 

Disputing chargebacks

It may be possible for you to dispute a chargeback if you have reasonable cause for doubting the customer’s case (e.g. a customer claims a package was not delivered but the package was signed for). For any queries relating to chargebacks processed on your account, please contact your acquiring bank.

 

Reporting chargebacks

We provide two methods for keeping track of chargebacks processed on your account:

 

Configuring URL notifications

Notification
We recommend that you configure automated notifications on your account when implementing payment types where chargebacks can occur. Please contact our Support team for further information.

 

Viewing chargeback transactions in MyST

Transaction search page

Chargebacks processed against transactions on your site reference(s) can be viewed on the MyST “Transaction search” page.

 

 

After submitting a search, you will be presented with a list of Chargebacks that meet your search criteria:

 

 

URL
Refer to our MyST documentation for further information on searching for transactions.

 

Transaction details page

Chargebacks can also be seen when viewing a transaction in MyST.

 

 

URL
Refer to our MyST documentation for further information on searching for transactions.

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