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Additional notes

 

Declined authorisation

It is not possible to schedule recurring payments in the subscription engine, if the initial AUTH was declined by the issuer.

If the AUTH section of the request was declined, you will not receive a response for the SUBSCRIPTION, as no subscription will have been scheduled.

 


 

Subscription active field

The active field is used to show the status of a Subscription.

 

0 – Inactive

  • This status disables the automatic processing of a Subscription.
  • You can manually change Subscriptions to this status from any other status (except “3”).
  • You can re-enable “Inactive” Subscriptions at any time by updating them to status “1”.
  • Warning: If you re-enable an inactive Subscription, our Subscription Engine will “catch up” on any missed payments that would have been taken had the Subscription not been disabled.
1 – Active

  • This status enables the automatic processing of a Subscription.
  • You can manually change Subscriptions to this status from any other status (except “3”).
  • You can disable Subscriptions at any time by updating them to status “0” or “3”.
2 – Pending

  • After a Subscription is first scheduled, it will be in status “2” until the first payment has been settled. Following settlement, the status will automatically change to “1”, indicating an active Subscription (see above).

This is to prevent Subscription payments being processed if the initial transaction has not completed, and also to ensure fraud and duplicate checks are carried out (such checks are opt-in).

 


  • If you want to enable the Subscription, regardless of whether or not the initial payment was settled successfully, you can manually update this status to “1”.
  • Note: You cannot manually change Subscriptions to status “2”.
3 – Stopped

  • This status indicates a Subscription has been permanently stopped.
  • Subscriptions can be automatically updated to this status if SCHEMEUPDATE is enabled on your site reference(s). If the customer contacts their bank to cancel the Subscription, we will automatically update it to status “3”.
  • Alternatively, you can manually update the status to “3” to prevent any future Subscription payments from being processed.
  • It is not possible to resume the Subscription once it has been stopped (status “3”). To process further payments, you will need to schedule a new Subscription.

 


 

Fraud and duplicate checks

If enabled, fraud and duplicate checks are only performed on the initial AUTH request and not on any subsequent subscription payments. If these checks raise an issue and update the settlestatus of the initial request to “2” or “3”, the subscription will not be scheduled in the subscription engine.

Fraud and duplicate checks are not enabled by default on new Trust Payments accounts. Please contact our Support Team for further information.

 


 

End of month subscription payments

Subscription payments can be processed monthly from the date of the initial payment.

If the date of the initial payment is after the 28th of the month, all following subscription payments are scheduled for the 28th of each month. This is to prevent issues for subscription payments on months that have fewer days than others.

 


 

Expiry dates

Please ensure that the expiry dates on your active subscriptions are valid and up-to-date as some issuers may decline cards with outdated card expiry dates.

 


 

3-D Secure

3-D Secure cannot be utilized by the subscription engine due to the customer not being present to enter their credentials at the time the payments are processed.

For this reason, subscription payments that have an initial authorisation that was processed with 3-D Secure may not be covered by the liability shift. Please contact your acquiring bank for clarification.