Trust Payments docs Search
Contents

Settlement

 

Info
The following procedure applies to card-based payment methods. Please be aware that the settlement process for certain APMs (Alternative Payment Methods) may deviate from the below. For this reason it is important that you read the relevant documentation when adding APMs to your solution.

 

Once a transaction has been authorised, the funds are then reserved against the customer’s account for 7 days. The instruction to transfer the funds is scheduled daily when we submit a batch of all pending transactions to your acquirer.

 

This process is called settlement and is outlined below:

1
The initial phase of the settlement process occurs when we submit a file to your acquirer. The file contains all transactions that are in status ‘pending settlement’, and this occurs daily.
2
When your acquirer has received the settlement file, they commence the process of physically settling the money into your nominated bank account. The time frame of this payment differs between banks, and is not determined by Trust Payments. If reserved funds are not settled, they are released back onto the customer’s card. We recommend that you regularly sign in to MyST to check the status of your payments.

 

Deferred settlement

Settlement can be deferred for certain transactions. You can request this by modifying the payment request, or transactions may be deferred by our internal fraud system. You should therefore sign in to MyST on a regular basis, to check the status of your transactions.

 

Settle status

Settle status 0

Settle status 0 – Pending settlement

Transaction that has been authorised by card issuer for payment.

  • Settles automatically.
  • Can be updated or cancelled.
  • Does not currently require action from the merchant.
  • May be suspended by future Fraud checks and Duplicate checks, if enabled.
Settle status 1

Settle status 1 – Pending settlement (manual override)

Transaction that has been authorised by card issuer for payment.

  • Settles automatically.
  • Can be updated or cancelled.
  • Does not require further action from merchant.
  • Bypasses fraud and duplicate checks, if enabled.
Settle status 10

Settle status 10 – Settling

Details of this transaction have been sent to the acquiring bank for settlement.

  • Does not require further action from merchant.
  • Settles automatically.
  • Cannot be updated or cancelled.
Settle status 100

Settle status 100 – Settled

Transaction has been settled into the merchant’s account.

  • Does not require further action from merchant.
  • Cannot be updated or cancelled.
  • Can be refunded (unless all funds have already been refunded).
Settle status 2
Settle status 2 – Suspended

Transaction has been suspended, and will not settle without action from the merchant.

  • Transactions can be suspended by merchants to prevent settlement, allowing for manual investigation.
  • Transactions can be suspended by Trust Payments if fraud or duplicate checks (if enabled) raise an issue.
  • If left in a suspended state for 7 days after the authorisation date, the transaction will be cancelled automatically (updated to settle status ‘3’). This limit is extended to 31 days for pre-authorisations.
  • The merchant can update transactions in settle status ‘2’ to the following states:
    ‘0’ – Allows settlement to occur, providing the transaction passes fraud checks.
    ‘1’ – Allows settlement to occur, bypassing fraud checks.
    ‘3’ – Manually cancels the transaction.
Settle status 3

Settle status 3 – Cancelled

Transaction has been cancelled and will not settle.

  • This can be due to an error or due to the transaction being declined.
  • If a transaction is left in a suspended state (settle status ‘2’) for 7 days after the authorisation date, the transaction will be cancelled automatically. This limit is extended to 31 days for pre-authorisations.
  • Merchants can also manually update transactions to settle status to ‘3’ to cancel them.
  • Cancelled transactions cannot be updated.

 

 

Additional resources

PAYMENT PAYPAL