Contents

Managing your transactions

 

You’re in control

 

This page explains how transactions work behind-the-scenes – what happens once the customer has completed their checkout session and how to view and manage your transactions.

 


 

How payments are processed

 

Authorisation

Info
Settle status “1” or “10” are also indicative of a successful authorisation, but with subtle differences.

Click here for further information on the settle status.

 

Pending settlement

 

Completion

 

Handling errors

 


 

View transactions

You can use MyST, our online transaction management portal, to view recent transactions processed on your Trust Payments account and perform management actions. Here’s how:

 

1

Navigate to MyST in your web browser and sign in.

From the left, click “TRANSACTIONS” to expand the menu, and then “Transaction search“.

 

 

2

Ensure the correct Site Reference is selected in the drop-down at the top of the page, and adjust the date/time values as needed.

 

When you’re ready, click “Search“.

 

3
All transactions processed on the selected site reference, from within the specified time-frame, will be displayed in a table on-screen.

 

You can click on a transaction reference to view more details about the selected transaction.

 

 

We recommend signing in to MyST regularly to stay up-to-date with transactions that are being processed on your site reference(s).

 

External

Stay in the loop

You can configure notifications to be sent to you whenever an AUTH is processed on your site reference.

Click here to learn more.

 


 

Update a transaction

When using MyST, there are certain actions that can be performed on recent transactions. Provided a payment has not yet been settled (not in settle status “100”), you can perform updates if needed by clicking the “Update” button and filling out the form presented to you.

 

 

Frequently-performed updates include:

 

 


 

Processing a refund

After the funds have been settled into your bank account, you can use MyST to process a partial or full refund on a transaction. There are two methods to accomplish this:

 

If you have the transaction reference of the payment

1
Click the “Search” button at the top of the page and enter the full transaction reference. When you submit this, you will be taken to the relevant transaction details page.

 

2
Scroll to the bottom of the page and click “Refund”.

 

3

Check the details displayed on-screen, and click “Refund” when you are ready to process the request.

 

 

Note: You can lower the Amount value prior to submission in order to process a partial refund.

Status good
Ensure a confirmation message is displayed, stating the request was processed successfully.

 

If you do not have the transaction reference of the payment

1
Search for settled transactions using the Transaction search page.

 

2
From the search results, tick the checkbox next to transactions that you would like to refund, and click “Refund” at the bottom of the page.

 

3

You will be displayed information on the transactions that can be refunded. Check the details displayed on-screen, and click “Refund” when you are ready to process the request.

 

 

Note: You can lower the Amount value prior to submission in order to process a partial refund.

Status good
Ensure a confirmation message is displayed, stating the request was processed successfully.

 


 

Tick
Your progress

Now you have a better understanding of how transactions are processed and how to manage them, you can begin to customise your checkout and enable additional features.