Contents

Accepting payments

 

Performing a sale

To start accepting payments, navigate to the sale icon on the home screen, enter the amount and select the green button. The total amount will appear on the screen and customer will be prompted to insert/tap/swipe card or manual entry, if you have card not present transactions enabled. Transaction will complete and merchant copy will be printed.

 


 

Accepting tips

Tip acceptance is not set as a default functionality. Please contact our customer support or your account manager if you would like to enable tips on your device, if not done during signing up to our service. Once tips are enabled on your device, navigate to the sale icon on the home screen, enter amount and select green button. You will then be prompted to manually enter the tip amount and press the green button. The total amount including the tip will appear on the screen and the customer will be prompted to insert/tap/swipe card or use manual entry, if you have card not present transactions enabled.

 


 

Card not present payments

To perform a card not present payment, navigate to the sale icon on the home screen, enter the amount, select the green button and select manual entry. You will be displayed with a screen to enter the card number, enter the customers card number, select the green button, enter the CVV number, select the green button, enter the card expiry date and select the green button. You will then be prompted to confirm the amount and the transaction will be completed.

 

Info
You will only be able to accept card not present transactions if you have requested this to be enabled on your account. Please contact your Account Manager or our Support Team if you want to enable card not present payments.

 


 

Card present refund

To refund a payment navigate to the transaction menu and select ‘Credit’. You will be prompted to enter your manager password, and will be prompted to enter the amount, enter credit amount and press the green button. The customer will then be asked to present their card. The refund will then be authorised back onto the customers card.

 


 

Card not present refund

To refund a payment navigate to the transaction menu and select ‘Credit’. You will be prompted to enter your manager password, and will be prompted to enter the amount, enter the credit amount and press the green button.

Select manual entry and enter the customers card number, enter the CVV number, enter the card expiry date and select green button. You will then be prompted to confirm the amount and the transaction will be completed.

 

Info
You will only be able to accept card not present transactions if you have requested this to be enabled on your account. Please contact your Account Manager or our Support Team if you want to enable card not present payments.

 


 

Printing end of day reports (Z reports)

You can print end of day reports by navigating to the transaction menu select ‘Report’, select ‘Final Balance’. The device will then automatically start printing the end of day report. Please note total number of ‘Refunds’ will not be displayed separately on the end of day report, it will be reported under total number of transactions and the refund amount will be adjusted in net sales.

 

The end of day report will tell you:

Warning
End of day reporting should be processed daily. Failure to do so will result in transactions being reported and rolled onto the next day(s) in the terminals report.

 


 

Reservation (Pre-auth)

To make a reservation navigate to the transaction menu select ‘Reservation’ then select ‘Reservations’, enter the reservation amount and insert/tap/swipe card or manually enter of customers card details.

 


 

Reservation adjustment (Incremental auth)

To make a reservation adjustment navigate to the transaction menu select ‘Reservations’, then select ‘Reservation Adjustment’, enter the amount, enter ‘TRX. REF-No’ from (original receipt) press ok. Enter the customers card number, enter the CVV number, enter the card expiry date and select green button.

Finally, you will be prompted to confirm the amount.

 


 

Purchase reservation (Pre-auth completion)

To make a reservation navigate to the transaction menu select ‘Reservations’, then select ‘Reservations’ then select ‘Purchase Reservation’, enter amount, enter ‘TRX. REF-No’ from (original reservation receipt), You will then be prompted to confirm amount and insert/tap/swipe card or manually enter the customers card details.

 


 

Cancel reservation (Pre-auth cancelation)

To cancel a reservation navigate to the transaction menu select ‘Reservations’, then select ‘Cancel Reservation’, enter ‘TRX. REF-No’ and ‘Acq-id’ (from original receipt) press ok. Insert/tap/swipe the customer card or manually enter the customers card details that were used to make the reservation.

 


 

Reversing the last transaction

To reverse the last transaction, navigating to the transaction menu select ‘Reversal’ you will be prompted to enter your manager password. The amount of last transaction will appear on the screen, confirm the amount and insert/tap/swipe card or manually enter customers card details that were used to make the purchase. Reversal of the last transaction will be processed and authorised back onto the card.

 


 

Updating your device

If you need to update your device settings, navigate to the home screen and select settings , select ‘Get configuration’, you will be prompted to enter the manager password. The device will then check for any available updates and the download will start automatically, once the update is completed you will be taken back to the home screen.

 


 

Changing the manager password

To change your manager password, navigate to the home screen and select settings , select ‘Change PWD’ enter your manager password, press green button, enter your new manager password, press green button and confirm your new manager password. Your password will then be reset.